Quality Control Technician

The Michaels Organization is a national leader in residential real estate offering full-service capabilities in development, property management, construction, and investment. At Michaels, our teammates strive to fulfill our promise of creating communities that lift lives – ones that jumpstart housing, education, civic engagement, and neighborhood prosperity. With this passion at the forefront of our business, Michaels teammates can be proud to be a part of the extraordinary, every day.

The Quality Control Technician (QCT) supports Michaels Military Housing’s mission to provide safe, high-quality homes for service members and their families. This position is responsible for inspecting and verifying maintenance and construction work across the community, ensuring all repairs meet industry standards and contractual expectations.

The QCT oversees quality assurance for service request data, completion follow-up, and inspection documentation within the Property Management System, working closely with the Facilities team, Service Center, and contractor partners to maintain compliance with all Life, Health, and Safety (LHS) standards.

1. Review and follow up on Life, Health, and Safety (LHS) categorized work orders in the Property Management System to confirm completion, accuracy, and documentation.
2. Partner with Customer Service Representatives and Facility Operations Manager to ensure all LHS and Emergency/Urgent work orders are updated daily with accurate notes, photos, and status updates.
3. Conduct field inspections of completed maintenance work performed by in-house technicians,
vendors, and contractors to verify compliance with Michaels’ quality and safety standards.
4. Inspect and evaluate contractor and subcontractor work, including construction and renovation projects, ensuring workmanship meets industry benchmarks and manufacturer specifications.
5. Upload inspection photos, notes, and completion verification directly into the Property Management System to maintain accurate, real-time records.
6. Identify deficiencies or incomplete work and report to the Facilities Director for immediate correction, following up until issues are fully resolved.
7. Assist in coordinating and inspecting specialized work order classifications (e.g., moisture, structural, HVAC-related repairs) as assigned.
8. Participate in Change of Occupancy Maintenance (COM) inspections and collaborate with the Military Housing Office (MHO) on quality control standards and compliance reporting.
9. Maintain consistent communication with residents, maintenance personnel, and contractors while
ensuring professionalism and adherence to Michaels’ standards of service.
10. Support other quality control and facility initiatives as assigned

Required Experience:

• Minimum of 5 years of progressively responsible experience in residential construction, facility maintenance, or property management, with at least 2 years in a quality assurance or inspection-focused role.
• Advanced knowledge of at least one building trade (electrical, plumbing, HVAC, or carpentry) and working understanding of structural, mechanical, and environmental systems. Ability to read and interpret construction drawings, specifications, and manufacturer guidelines.
• Proven track record conducting detailed quality control inspections on maintenance, renovation, and construction work.

Required Education/Training:

• High school diploma or GED required; technical certification or vocational training in construction, facilities management, or a skilled trade strongly preferred.
• Relevant trade licenses or certifications (EPA Section 608, OSHA 10/30, journeyman license, etc.) preferred.

Required Skills and Abilities:

• Strong computer proficiency, including Yardi, RealPage, or similar property management and work-order systems; ability to generate and analyze inspection reports and service metrics.
• Excellent written and verbal communication skills with demonstrated ability to document findings clearly, present results to management, and coordinate timely corrective action with internal teams and contractors.
• Ability to coach and mentor maintenance personnel, set expectations for workmanship, and promote a culture of accountability and continuous improvement across facilities operations.
• Commitment to resident satisfaction and professionalism, with the ability to communicate effectively with military residents, housing office representatives, and contractor partners.
• Valid state-issued driver’s license with a safe driving record
• Travel: Up to 10% travel may be required to support inspections or training at other installations.

Salary Range Information:

The range displayed on each job posting reflects the targeted base salary for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

Rewards & Benefits:

We know Michaels’ promise of lifting lives starts with our teammates, so making sure every single teammate is happy, healthy, and set up for a successful future is important to us.  As part of our team, you will enjoy a competitive wage, a comprehensive benefit package which includes Medical, Dental, Vision, prescription, etc., generous paid time off, a 401 (k) plan with a company match, and so much more.  We believe in education – and in taking care of our own – so as an added incentive your children will be able to apply for the Michaels Employee Scholarship Program. 

• Help make the world a better place in a team-oriented environment.
• Grow with our organization through various professional development opportunities.
• Collaborate and thrive in a company culture where all are welcome

Michaels teammates make a difference in the lives of residents, colleagues, and the communities where we live and work every day.  To learn more about the total rewards we offer please visit our website. 

Come join our team. You’re going to love it here!