Turn Coordinator

The Michaels Organization is a national leader in residential real estate offering full-service capabilities in development, property management, construction, and investment. At Michaels, our teammates strive to fulfill our promise of creating communities that lift lives – ones that jumpstart housing, education, civic engagement, and neighborhood prosperity. With this passion at the forefront of our business, Michaels teammates can be proud to be a part of the extraordinary, every day.

The Turn Coordinator assists the Turn Supervisor in scheduling, quality and control of change of occupancy housing units between residents. The Turn Coordinator is responsible for the scheduling of all homes in turn, assigning contractors to complete work, the creation and completion of all associated paperwork/documents required to turn a home. Works hand-in-hand with Leasing staff to assure requirements are met.

1. Work directly with team members and vendors to assess and assign repair issues including electrical, plumbing, HVAC, appliances, water intrusion, tile, carpet, walls and flooring, interior and exterior painting and cleaning.
2. Maintain service records.
3. Follow up on unresolved customer service issues to ensure resolution.
4. Prioritize and manage the daily workload to ensure successful completion in an on time and quality fashion.
5. Ensure effective, timely and professional interactions with residents, contractors and property management team on all maintenance services provided.
6. Assist make-ready staff as required to meet deadlines.
7. Complete accurate records regarding preventive maintenance, work orders, purchase orders, delivery orders, and invoices.
8. Report any maintenance or resident related concerns to manager and/or supervisor in a timely manner.
9. Perform other duties as assigned.

Required Experience:

1. Application and use of Reporting System preferred.
2. Preferred technical experience in the following areas: carpentry, light plumbing work, light electrical work, painting, refurbishing and cleaning, air-conditioning.
3. Must be able to pass background investigation and drug test screening.

Required Education/Training:

1. High School Diploma or GED
2. Valid Driver’s License and acceptable driving record.
3. All specific certifications required by law.
4. Must successfully complete all required courses, classes, and training provided by MMS.

Required Skills and Abilities:

1. Must be able to understand and enforcecontracts as required for completion of turn.
2. Must be experienced in operating computer systems to maintenance and track service tickets and maintenance records.
3. Update and maintain turn tracker program.
4. Work within Computerized Reporting System and provide daily email communication with others.
5. Must be proficient in Microsoft Excel.
6. Must be able to work as part of a team, as well as complete assignments independently.
7. Must be able to work in a fast-paced and customer service-oriented environment.
8. Perform duties under pressure and meet deadlines in a timely manner.
9. Prioritize and manage daily workload to ensure successful completion.
10. Take instructions from supervisors.
11. Exercise problem-solving skills.
12. Interact with co-workers, supervisors, vendors, residents, guests, and the public in a professional and pleasant manner.

Working Conditions:

1. Must be able to work 40 hours per week. Overtime hours may be required.
2. Must be able and eligible to drive a company vehicle for completing resident service requests, picking up replacement parts and supplies from warehouses and vendors, and inspecting grounds.

Salary Range Information:

The range displayed on each job posting reflects the targeted base salary for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

Rewards & Benefits:

We know Michaels’ promise of lifting lives starts with our teammates, so making sure every single teammate is happy, healthy, and set up for a successful future is important to us.  As part of our team, you will enjoy a competitive wage, a comprehensive benefit package which includes Medical, Dental, Vision, prescription, etc., generous paid time off, a 401 (k) plan with a company match, and so much more.  We believe in education – and in taking care of our own – so as an added incentive your children will be able to apply for the Michaels Employee Scholarship Program. 

• Help make the world a better place in a team-oriented environment.
• Grow with our organization through various professional development opportunities.
• Collaborate and thrive in a company culture where all are welcome

Michaels teammates make a difference in the lives of residents, colleagues, and the communities where we live and work every day.  To learn more about the total rewards we offer please visit our website. 

Come join our team. You’re going to love it here!