The Michaels Organization is a national leader in residential real estate offering full-service capabilities in development, property management, construction, and investment. At Michaels, our teammates strive to fulfill our promise of creating communities that lift lives – ones that jumpstart housing, education, civic engagement, and neighborhood prosperity. With this passion at the forefront of our business, Michaels teammates can be proud to be a part of the extraordinary, every day.
Responsible for providing customer service to residents, guests, prospects, vendors/contractors, and all who enter the building.
1. Pleasantly acknowledge anyone entering the building, including residents, prospective residents and residents' guests.
2. Notify residents of any visitors.
3. Responsible for keying residents, visitors and contractors to their desired floor in the elevator if required.
4. Answer the phone when the office is not open and take messages.
5. Responsible to track vendor and resident keys that are checked out by contractors.
6. Help residents to dispose of trash that is too large to fit in the trash chute.
7. Deliver newspapers and other information to residents.
8. Hold mail for residents away on vacation and keep, track and disperse packages, dry cleaning or other services for residents.
9. Address resident noise complaints, etc., and communicate issues to management via incident reports.
10. Responsible for cleaning the lobby, desk area, lobby bathroom, coffee room, elevators and elevator lobbies as needed.
11. Take maintenance requests and page maintenance as needed for emergencies.
12. Handle leasing inquiries (phone and walk-in) and provide leasing information, including brochures and floor plans, to prospective residents when office is closed. Relay prospective residents' contact information to office staff.
13. Other duties as requested by Management.
Required Experience:
6 months or more of customer service experience.
Required Education/Training:
High School Diploma or equivalent.
Required Skills and Abilities:
Must have excellent organization skills
Must present professional business appearance
Working Conditions:
- Primarily an office environment.
- May work around cleaning solvents, paint fumes, and landscaping chemicals.
- Evening and weekend work may be required.
Salary Range Information:
The range displayed on each job posting reflects the targeted base salary for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
Rewards & Benefits:
We know Michaels’ promise of lifting lives starts with our teammates, so making sure every single teammate is happy, healthy, and set up for a successful future is important to us. As part of our team, you will enjoy a competitive wage, a comprehensive benefit package which includes Medical, Dental, Vision, prescription, etc., generous paid time off, a 401 (k) plan with a company match, and so much more. We believe in education – and in taking care of our own – so as an added incentive your children will be able to apply for the Michaels Employee Scholarship Program.
Michaels teammates make a difference in the lives of residents, colleagues, and the communities where we live and work every day. To learn more about the total rewards we offer please visit our website.
Come join our team. You’re going to love it here!
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