Facility Support Coord

The Michaels Organization is a national leader in residential real estate offering full-service capabilities in development, property management, construction, and investment. At Michaels, our teammates strive to fulfill our promise of creating communities that lift lives – ones that jumpstart housing, education, civic engagement, and neighborhood prosperity. With this passion at the forefront of our business, Michaels teammates can be proud to be a part of the extraordinary, every day.

The Facility Support Coordinator’s main duties will be to receive all requests for repairs, emergency work or maintenance via phone and email. Create, assign and close out all work orders through a web-based platform. Prioritize all work orders and distribute them to maintenance techs. Create purchase orders and process invoices through a web-based platform and coordinate vendors and contractors for repairs to occupied units resulting from a work order request.

1. Receive all requests for repairs, emergency work or maintenance via phone, email.
2. Create, schedule, prioritize and assign work orders to maintenance techs through a web- based platform.
3. Maintain, track and close all work orders weekly through a web -based platform.
4. Follow up to ensure the job was done to satisfaction.
5. Coordinate/schedule vendors and contractors for work to be performed
6. Create purchase orders for parts and supplies, and process invoices through a web -based platform.
7. Schedule, coordinate and track maintenance.
8. Maintain and produce maintenance logs and reports as directed.
9. May also retrieve and deliver messages, sign for deliveries and sort incoming mail if required.
10. Perform other duties when required by management

Required Experience: 

At least 2 years multifamily/residential administrative experience.
Excellent Customer Service and Communication Skills
Experience with computer systems, including: typing, e-mail, MS Office and the ability to learn web-based platforms.

Required Education/Training: 

High school diploma or equivalent.

Required Skills and Abilities: 

Ability to work in a fast-paced environment, multi-tasking and prioritizing duties.
Demonstrate the ability to communicate effectively, both orally and in writing.
Excellent customer service skills.
Ability to present a professional appearance

Working conditions: Will be that of the maintenance office at the specific site and may vary site to site.  Must have the ability to work overtime when required and be flexible regarding available lunch times.  May have to perform occasional weekend work if required.

Salary Range Information:

The range displayed on each job posting reflects the targeted base salary for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

Rewards & Benefits:

We know Michaels’ promise of lifting lives starts with our teammates, so making sure every single teammate is happy, healthy, and set up for a successful future is important to us.  As part of our team, you will enjoy a competitive wage, a comprehensive benefit package which includes Medical, Dental, Vision, prescription, etc., generous paid time off, a 401 (k) plan with a company match, and so much more.  We believe in education – and in taking care of our own – so as an added incentive your children will be able to apply for the Michaels Employee Scholarship Program. 

• Help make the world a better place in a team-oriented environment.
• Grow with our organization through various professional development opportunities.
• Collaborate and thrive in a company culture where all are welcome

Michaels teammates make a difference in the lives of residents, colleagues, and the communities where we live and work every day.  To learn more about the total rewards we offer please visit our website. 

Come join our team. You’re going to love it here!