Community Director

The Michaels Organization is a national leader in residential real estate offering full-service capabilities in development, property management, construction, and investment. At Michaels, our teammates strive to fulfill our promise of creating communities that lift lives – ones that jumpstart housing, education, civic engagement, and neighborhood prosperity. With this passion at the forefront of our business, Michaels teammates can be proud to be a part of the extraordinary, every day.

The Community Director, as the senior management representative, is responsible for the immediate supervision for all phases of operation of the property, including office administration, leasing, budget preparation and control, as well as direction and control of all personnel and resources of the property including maintenance of the physical communities. The Community Director will ensure the property is maintained at all times in good physical condition, with a stable fiscal operation.

1. Oversees all day-to-day aspects of on-site community management, maintenance and financial monitoring of a community comprised of multiple villages or smaller communities.
2. Manages all community staff, and exemplifies leadership and sound decision making skills.
3. Oversees the timely leasing of homes, administration of the waiting lists, and oversees the supervision of all leases and related forms.
4. Physically inspect the neighborhood on a routine basis to maintain professional standards for curb appeal.
5. Report any accidents or emergency situations to the corporate personnel or applicable stakeholders and will prepare the proper documentation of any such event.
6. Supervises the Facilities Director, working with him/her to establish schedules and assign personnel for routine, deferred and emergency maintenance.
7. Monitors and oversee the inspection process of the property and improvements.
8. Oversees all aspects of move-ins and move-outs procedures, and ensures complete satisfaction of the residents of the community.
9. Ensure that residents are provided with a clean, well-maintained community. Works with the Bookkeeper to collect rents and delinquent accounts balances in a timely manner.
10. Maintains necessary records of all financial transactions of the property; adheres to all MMS accounting directives and works within the established budget, notifying the Senior Leadership of any material variance.
11. Leads the preparation of the annual budget for the property operations.
12. Hires, trains and terminates employees in accordance with MMS policies. Maintains accurate payroll records, performs written evaluations of employees, makes recommendations for salary increases and/or advancement of employees under his/her supervision, counsels staff members under his/her direction and takes appropriate disciplinary action where warranted. He/she will adhere to MMS personnel directives.
13. Responsible for compliance with local, state, federal laws and regulations and military policies and procedures.
14. Accepts all other duties that may be required from time to time to adequately carry out the responsibilities of property management.

Required Experience:

1. Has 10 years full-time multi-family property management experience, supervising over 1000+ units or supervising of multiple sites.
2. Holds the designation of Certified Property Manager (CPM®) or Accredited Residential Manager  (ARM®) or similar professional designation.
3. Must have excellent written and verbal communications skills and be detail oriented.
4. Must be self-motivated; possess a strong work ethic and supervisory skills.
5. Demonstrated ability to multi- task and handle pressure due to complexity and time sensitivity of assigned tasks and/or projects.

Required Education/Training:

1. Must have high school diploma. Bachelor’s degree in Business or related field preferred. A Property Management certification or designation is preferred.
2. Must have good driving record, reliable vehicle with insurance and able to pass drug and background check.
3. Knowledge of Microsoft Word, Excel and industry related software, as well as the ability to operate standard office equipment.
4. Must successfully complete all required courses, classes, and training provided by MMS.

Required Skills and Abilities:

1. Demonstrates a professional attitude in every aspect of his/her work.
2. Must be able to work as part of a team, as well as complete assignments independently.
3. Must be able to work in a fast-paced and customer service-oriented environment.
4. Perform duties under pressure and meet deadlines in a timely manner.
5. Exercise problem-solving skills.
6. Interact with co-workers, supervisors, vendors, residents, guests, and the public in a professional and pleasant manner.

Working Conditions:

1. Must be able to work 40 hours per week to include evenings, weekends and holidays if required for emergency or additional hours as required.
2. The work is conducted in a typical office environment with temperature control, and natural and artificial light. Must be able to work outdoors, for occasional resident events.
3. Physical ability to stand/walk for long periods of time; lift boxes, move light furniture, shovel snow, etc. Must have the ability to visually inspect property, including grounds and building interiors as well as the ability to climb up and down stairs for tours and inspections.

Salary Range Information

The range displayed on each job posting reflects the targeted base salary for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

Rewards & Benefits

We know Michaels’ promise of lifting lives starts with our teammates, so making sure every single teammate is happy, healthy, and set up for a successful future is important to us.  As part of our team, you will enjoy a competitive wage, a comprehensive benefit package which includes Medical, Dental, Vision, prescription, etc., generous paid time off, a 401 (k) plan with a company match, and so much more.  We believe in education – and in taking care of our own – so as an added incentive your children will be able to apply for the Michaels Employee Scholarship Program. 

• Help make the world a better place in a team-oriented environment.
• Grow with our organization through various professional development opportunities.
• Collaborate and thrive in a company culture where all are welcome

Michaels teammates make a difference in the lives of residents, colleagues, and the communities where we live and work every day.  To learn more about the total rewards we offer please visit our website. 

Come join our team. You’re going to love it here!